Telus customer service Options
Telus customer service Options
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Having said that, just after reviewing the agreement, I noticed it didn’t replicate the reductions or program information mentioned, including the 500GB of knowledge and additional discount rates for pre-approved payments.
• I was bounced between several agents, my phone calls have been disconnected, and I obtained inconsistent info regarding my deal and special discounts.
It's now been two months and my problem Along with the billing hasn't been solved , I have already been customer Telus for more than twenty years and this customer service is horrendous! I asked to speak to supervisor several many times ultimate. She said she would Additionally they preferred me to go to the store the place I drop the cell phone off and acquired the mobile phone Once i explained to her I did everything on the internet she didn’t believe me? The cell phone I obtained the box was opened and there was no Actual physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go all the way down to The shop for getting why was my box open? Why wasn’t my box sealed? Telephone drop batteries is very really slow like my previous mobile phone was way much better than this detail. I think they gave me a aged phone is the way they treat customers with long as they reward loyalty ?!!!
00 a lot more a month. While my deal states promo price is for 2 a long time my bill claims it is one particular calendar year. After paying out an afternoon these days attempting to get aid, once the 3rd person I spoke they mentioned they're going to consider it and phone me again. I did not receive a connect with again with responses. This is totally unacceptable. I regret signing up with Telus and will explain to Everybody I understand to never sign up with them. Away from curiosity I known as Shaw and quickly had the call answered and the individual I spoke with was crystal clear and articulate. Feeling trapped inside of a agreement and in the mercy of a large method that has no assist for its customers.
I still left Rogers to come back to Telus simply because I thought in the promise of better service and truthful therapy, but this practical experience continues to be anything but.
• In my conversation with Juan from your loyalty team, I was falsely accused of staying discriminatory when I referenced another Office, which was highly offensive and uncalled for. Juan later on apologized, stating the encounter was totally unacceptable.
once the agent evaluate my account he said i can't give you a deal or credits like you have now with your exiting account, so i just gave up and hangup the cell phone.
Surely not the encounter we want our customers to get. Be at liberty to deliver us A personal information and we can discuss our solutions to have this resolved in your case.
I haven't been so disappointed with an organization. It is actually not possible to acquire solutions from Telus. My Monthly bill has been improved quite a few periods given that signing up with them a yr ago after a promoter came to our door and drew us in with enticing presents. She even claimed Telus would pay for Shaw's deal penalty to maneuver us above. I regret each second of shifting. It will require up almost all of the afternoon to talk to another person at Telus. Maintain times estimate an hour only to get forwarded to another person and put on keep for one more hour. My deal arrangement displays what my Monthly bill ought to be However they arbitrarily change my Invoice to 100.
Telus has tousled on my Monthly bill multiple times from the pastfew months. Not long ago by charging me 3 periods for just a carry it back that was presently returned. Then chose to go ahead and change three of my strategies by themselves. Very first agent I spoke to was fantastic and experimented with hard to fix the issue. He even contacted loyalty to assist. They hardly ever identified as. I tried to connect with myself and was keep without end so I hung up. Tried Yet another agent he claimed he would transfer me to loyalty than proceeded to receive upset since I wouldn't permit him to end the decision when he reported he could not transfer me.
My expert aided me with my issue and answered all of my observe-up inquiries. You've the most beneficial men and women Doing the job to suit your needs!
The hrs they've are not Doing the job effectively with my get the job done and caring for an elderly member of the family frantic plan. I also chatted Nonetheless they explained to me I need to contact in.
Observe: if the topic is just not nevertheless coated by TELUS Pro Messaging, you'll be provided by using a callback option.
Hello Anyone, I ought to Speak to customer service in regards to modifying a payment arrangement. telus billing support I desired to know if there is an e-mail or other strategy to Speak to them because I'm Functioning, and most instances I make an effort to contact And do not get to speak to an individual ahead of I really need to dangle up.
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